Roy and Maureen Townsend welcome you to their nursery and rest assured your child will receive the best possible start we can give.
Settling In Policy
We want children to feel safe and happy in the absence of their parents/carers, to recognise other adults as a source of authority, help and friendship and to be able to share with their parents/carers afterwards the new learning experiences enjoyed in the nursery.
In order to accomplish this, we will:
Encourage the parents/carers to visit the nursery with their children during the weeks before an admission is planned.
Introduce flexible admission procedures, if appropriate, to meet the needs of individual families and children.
Make clear to families from the outset that they will be supported in the nursery for as long as it takes to settle their children there.
Offer free 2 hours sessions for 2 days for the child to be introduced to the staff and routines.
Encourage parents/carers, where appropriate, to separate from their children for brief periods at first, gradually building up to longer absences.
Children cannot play or learn successfully if they are anxious and unhappy. Our settling procedures aim to assist parents/carers to help their children to feel comfortable in the nursery, to benefit from what it has to offer, and to be confident that their parents/carers will return at the end of the day/session.
Late Collection Policy
The nursery obviously has an obligation to stay with any uncollected child at the end of the day, until that child is collected.
The nursery must not release the child to an unauthorised person, even if the collection is late, unless an authorised person telephones to state that because of an emergency a different person will be collecting. The authorised person should give the name and address and a physical description of the unauthorised person and the officer in charge should check this description before permitting the child to leave.
There will be a charge of £5 per 10minutes for late collection after 6.00pm
In the event that a child is not collected by the due time on three occasions in one term the parent could be required to withdraw their child/children from the
Nursery.
Complaints Procedure
The Parade Day Nursery aims to provide the highest quality of education and care for all our children. We aim to offer each individual child a warm and caring environment within which they can learn and develop through play.
The Complaints Procedure aims to enable parents to have a constructive say in the provision of the service provided, allowing many parents concerns to be sorted out before they turn into complaints and enable complaints to be dealt with in a formal way if necessary.
It is important that all concerns/complaints are dealt with in a professional and sensitive manner.
If a parent/carer has a concern/complaint:
They should initially be referred to the senior member of staff; however, if still dissatisfied after the discussion/action has been taken, they should then be referred to one of the Officers- in- Charge, who are Ann O'Grady or Nicola Dann.
The complaint will then be taken up by the Manager who should listen to the concern and take a non-judgmental approach.
Time and privacy will be given dealing with a complaint/concern.
All complaints are taken seriously and an appropriate solution to the complaint or concern will hopefully be reached.
When appropriate, a record of the main points of the complaint and the action will be kept in a complaints/incident book which is kept in the manager’s office.
The staff at The Parade are always open to suggestions, and will do our best to answer any concerns or suggestions.
Non-Smoking Policy
The Parade Day Nursery operates no smoking policy and parents are asked not to smoke in or around the immediate building (following 2007 legistration)
Equality, Inclusion and Diversity Policy Statement
The Parade Day Nursery aims to provide equal opportunities in a positive manner to ensure that all the staff value and respect the different religions, racial origins, cultures and languages The Nursery and our staff are committed to,:-
Encourage positive role model, displayed through toys, imaginary play etc., that promote non-stereotyped images. Books will also be selected to promote such images of both men and women, boys and girls.
All children will be encouraged to join in all activities, i.e. dressing up, shop, home corner, dolls, climbing on large apparatus, bikes etc.
Regular review of child care practices, to remove those practices, which discriminate unfairly on the grounds of gender.
We acknowledge that pre-conceptions relating to race, gender and sexism are abundant within language, and behaviour and we will challenge.
Behaviour Policy
The nursery believes in promoting positive behaviour.
We aim to encourage self discipline, consideration for others, our surroundings and property.
By raising children and acknowledging their positive actions and attitudes, we hope to ensure that children see we value and respect them. We encourage our children to follow 5 golden rules.
Parents will be informed if their child is persistently unkind to others, or if their child has been upset. In all cases inappropriate behaviour will be dealt with in the nursery at the time. Parents will be asked to meet with staff to discuss their child’s behaviour, so that if there are any difficulties we can work together to ensure consistency between home and nursery. In some cases we may request additional assistance and support from other professionals, such as, Educational Psychologist or Child Guidance Counselor.
By positively promoting good behaviour, valuing co-operation and a caring attitude, we hope to ensure that children will develop as responsible members of society.
Change of circumstances
It is very important to keep the records of your child up to date. If any details you gave the Nursery upon registration change at any time please pass details onto a member of staff who will ask you to complete a ‘change of details ‘ form.
Illness Policy
For the safety and wellbeing of all the children and staff, the nursery operates an exclusion policy for infectious diseases.
The nursery will administer prescribed medication provided we have signed instructions from the parent or guardian. Only the Manager or designated staff are allowed to administer medicine to children.
If your child becomes ill during a session, we will contact you or the emergency contact number.
You must ensure we are informed of any change in contact numbers.
HAPPY SMILING FACES!
